Help

General Questions

• How can I get the app?
• What if I've forgotten my password?
• Can I change my email address?
• Where do you get your information from?
• Will I be bombarded with notifications?
• Do I need an internet connection?
• How do I save a country as a Favourite
• Does the app show me how to see a doctor if I'm unwell whilst travelling?
• Which documents should I store in the app?
• What does the rainbow icon symbolise?

Registration

• Why do you need my date of birth?
• Why do you need my email address?
• What happens to my information if I don't want to continue my subscription?

Troubleshooting

• Do I need an internet connection?
• The app has crashed - what can I do?
• I don't seem to be able to getting any alerts?

Known Android issues

• When I take a photo to use in the app, it is rotated by 90'

If you cannot find the answer to your question in our help section please contact support by emailing support@knowasyougo.com