Privacy Policy

KAYG Limited is committed to protecting and respecting your privacy.

This policy (together with our end-user licence agreement as set out at http://www.knowasyougo.com/app-terms (EULA) and any additional terms of use incorporated by reference into the EULA, together our Terms of Use) applies to your use of:

  • the knowasyougo mobile application software (App) hosted on the appstore (App Site), once you have downloaded a copy of the App onto your mobile telephone or handheld device (Device)
  • any of the services accessible through the App (Services) that are available on the App Site or other sites of ours, including www.knowasyougo.com unless the EULA states that a separate privacy policy applies to a particular Service, in which case that privacy policy only applies.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By registering to use the App and our Site, and downloading, accessing and using the Services, you are accepting and consenting to use of your personal information, and the use of information of third parties where have obtained permission to provide their details to us, in accordance with this policy. If you do not wish for us to collect, use and disclose your information in accordance with this policy, please do not access or use the App, the Site or the Services.

Who we are?

We are KAYG Limited, a company registered in Scotland, with company registration number SC505064 and a registered office is at 1875 Great Western Road, Glasgow, UK, G13 2YD. You can contact us by writing to us at admin@knowasyougo.com. We are the data controller for the purposes of the Data Protection Act 1998 (the “Act”) in respect of personal information we obtain in connection with the App. 

References in this privacy policy to 'we', 'us' and 'our' are to KAYG Limited.

What information do we collect about you?

To make use of the App and Services, you will need to register and create an account with us on behalf of yourself and any other third party you have permission from. As part of the registration process, you will need to provide us with certain personal information about you (and any third parties you have obtained permission from). That information may include sensitive personal data. You will also need to provide us with personal information to do any of the following things:

  • sign up to receive emails, bulletins, newsletters, updates with information about us, new features or services;
  • use social media functions available through our site; 
  • contact us by phone, email or otherwise.

When you use the App, we or our third party providers may collect, process and store the following data about you:

  • Information you give us: You may give us information about you, and others that you provide information on behalf of, by filling in forms on the App Site or other sites of ours (together the Sites), or by corresponding with us (for example, by email). This includes information you provide when you register to use the App, download and install the App, make use of the App and Services, make an in-App purchase or upgrade and when you report a problem with an App, our Services, or any of the Sites. The information you give us may include your name, address, email address and phone number, the Device's phone number, age, date of birth, country of birth, gender, username, password, personal description, whether you are fully immunised in the UK and other registration information. If you wish to purchase an upgrade for additional services, we may collect your financial and credit card information, profile information you choose to input, such as photograph, passport, insurance and emergency documentation, and any vaccine records, in each case, for you and your family. 

We believe in the importance of protecting the privacy of children online. As such, we will take all reasonable steps to protect the privacy and safety of information relating to any child that you give us. You are required provide consent before we collect, use or process information from a child. The information you give us may include name, age, date of birth, country of birth, gender, photograph, passport, personal description, whether they are fully immunised in the UK and any vaccine records. 

Our Site is not intended to be used by children. If you believe that we have received information from children, please contact us at admin@knowasyougo.com.

  • Information we collect about you and your device. Each time you visit one of our Sites or use the App we may automatically collect the following information:

i) technical information, including the type of mobile device you use, a unique device identifier (for example, your Device's IMEI number, the MAC address of the Device's wireless network interface, or the mobile phone number used by the Device), mobile network information, your mobile operating system, the type of mobile browser you use, time zone setting. We use this information to make sure that the App functions properly and to understand usage of the App; 

ii) information stored on your Device, including photos that you choose to select from your gallery for your profile;

iii) details of your use of the App or your visits to any the Site including, but not limited to, traffic data, weblogs and other communication data, whether this is required for billing purposes or otherwise and the resources that you access.

  • Location information. If you wish to use a location enabled service or feature, you will be asked to consent to your data being used for this purpose. You can withdraw your consent at any time by writing to us at admin@knowasyougo.com. We may use this information, where you have purchased an upgrade and only where you consent to this, to provide you with health and security updates based on your location and selected travel destinations.
  • Information we receive from other sources. We are working closely with third parties (including, for example, business partners that distribute the App, sub-contractors in technical, services, analytics providers, search information providers) and may receive information about you from them.

If you contact us, we may keep a record of that correspondence.

  • Unique application numbers: when you install or uninstall a Service containing a unique application number or when such a Service searches for automatic updates, that number and information about your installation, for example, the type of operating system, may be sent to us.

Use of Cookies

We use cookies to distinguish you from other users. This helps us to provide you with a good experience when you use the App or browse any of the sites, for example, remembering you when you return to the App, reducing the time it takes for you to view your selected travel destinations, and also allows us to improve the App and our Site. For detailed information on the cookies we use and the purposes for which we use them, please see our cookie policy.

How we will use your personal information?

We use information held about you in the following ways:

  • to supply the services to you, including providing information on specific vaccine recommendations and the latest travel news and safety and security updates for you and your family;
  • to carry out obligations arising from contracts entered into between you and us or Appstore provider (including the processing of payments by the Appstore provider);
  • to schedule and provide services related to the scheduling of your planned travel destinations and vaccinations, for example, where you have upgraded for this service, to send you reminders when vaccinations are due for renewal (based on information you have input to the App);
  • to verify your identity and details of your payment method or credit card account;
  • to notify you about changes to our service or the functionality of the App or our Site;
  • to answer any questions you may raise or respond to any comments you may send us;
  • to ensure that content is presented in the most effective manner for you and for your Device, such as personalising your visits to the App to create and maintain planned travel destinations and specific vaccine recommendations for you and your family;
  • to administer and improve the App or our Site and for internal operations, including troubleshooting, data analysis, research, statistical and survey purposes;
  • to allow you to participate in social media functions available through the App, and you acknowledge that if you choose to do so, the information disclosed by you through such social media functions, will become public information as a result. We urge you to be very careful when deciding which of your information you disclose in this way;
  • as part of our efforts to keep the App or our Site safe and secure;
  • to ensure that you are complying with our Terms of Use and to comply with our statutory and regulatory obligations.

We may combine information from other sources with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).

We do not disclose information about identifiable individuals. However, we may provide anonymous aggregate information about our users and information that we have built up in the App’s databank (for example, we may inform interested third parties that 25,000 women aged under 28 have been vaccinated against a certain disease or that 10,000 men under 40 have planned to visit a certain destination).

Disclosure of your information

We may disclose some or all of the data we collect from you when you download or use the App to the following third parties:

  • Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you, including the Appstore provider.
  • Third parties, service providers and agents we engage to help us in certain areas, including those that provide services such as hosting of the App and Site, IT services and infrastructure, analytics and search engine providers. 

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If KAYG Limited, or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation or request. 
  • In order to:

i) enforce or apply the EULA, our Terms of Use and other agreements or to investigate potential breaches; or 

ii) protect the rights, property or safety of KAYG Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

For how long do we hold personal information?

We will not hold on to any personal information for any longer than is reasonably necessary for the purposes noted above and for so long as your account is active or as needed to provide you the Services. We will also retain your personal data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. If you wish to cancel your account, modify your information, or request that we no longer use your information to provide you with the Service, please contact admin@knowasyougo.com

What procedures do we use to protect your privacy?

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). The data may be processed by staff operating outside the EEA who work for us or for one of our suppliers. These staff may be engaged in the fulfilment of the Services and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. All communications will be encrypted using Secured Sockets Layer technology. Where we have given you (or where you have chosen) a password that enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the App or our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access, such as, Secured Sockets Layer technology.

What are your rights?

The App and our Site may, from time to time, contain links to and from the websites of our partner networks, service providers and affiliates (including websites on which the App or the Services are advertised). If you follow a link to any of these websites, please note that these websites and any services that may be accessible through them have their own privacy policies and that we do not endorse them nor accept any responsibility or liability for these policies or for any personal data that may be collected through these websites or services, such as contact and location data. Please check these policies before you submit any personal data to these websites or use these services to understand how use of that website may affect you. We are not responsible for accuracy, timeliness or the continued availability or the existence of content, hyperlinks, or third party websites or pages linked to the App. 

Access to information and keeping your information up to date

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to payment of a small fee to meet our costs in providing you with details of the information we hold about you. We want to make sure that your personal information is accurate and up to date. If, for any reason, you are concerned that personal information held by us is not correct, please log in to the App to change your personal information.

What if we make changes to our privacy policy?

We will revise or update this policy from time to time and any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you when you next start the App. The new terms may be displayed on-screen and you may be required to read and accept them to continue your use of the App or the Services.

You can contact us

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to admin@knowasyougo.com.

Effective Date: April 2016 Updated: November 2018

COOKIE POLICY

What is a cookie?

A cookie is a piece of data that is stored by a website within an internet browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive. This data is then sent back to the same website by the browser. Cookies act as a reliable device for websites to remember things that an internet browser has done in the past – this includes clicking particular buttons, log in details, or having read pages on that site previously.

Typically, a cookie contains information such as the domain from which the cookie has come from, a value which is usually a random unique number as an identifier and the lifetime (expiry) of the cookie.

What will a cookie do for me?

Almost every website that offers advanced features, such as online ordering, utilises cookies. Each website utilises unique cookies. Essentially this means that the cookies used by one site cannot be used by another.

We also use Google Analytics to help us improve your future experience of the site. This allow us to see which pages on or site are the most popular, allowing us to ensure that any content on these pages is kept up to date as a priority. To opt out of being tracked by Google Analytics across all websites, please visit Google Analytics Opt-out Browser Add-on.

Turning off, disallowing, disabling or deleting cookies

The majority of internet browsers will provide an option to disallow or block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. You can usually find out how to do this in the help menu of your browser.

Cookies can also be deleted by using your internet browser – however make sure to disallow cookies first, otherwise they will be reapplied the next time you visit a website. Please be aware that if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of the App and our site.

What cookies do we use?

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of the App and our site. They include, for example, cookies that enable you to log into secure areas of App and our site or make use of e-billing services.
  • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the App and our site when they are using it. This helps us to improve the way the App and our site works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to the App and our site. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting cookies. These cookies record your visit to the App and our site, the pages you have visited and the links you have followed. We will use this information to make the App and our site more relevant to your interests. 

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance or targeting cookies.